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👋 Provider Resources

Helpful Information for our Provider Network

We have provided helpful resources for our providers here, but if you have questions don’t hesitate to reach out to our Provider Network Director – Mandy O’Rear.

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If you’re a provider for Haled and have general questions, fill out the form here and someone from our Provider Network department will be in touch shortly.

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Frequently Asked Questions

Got questions? We’ve got answers
How do I get assigned to an appointment?
During this time, our Operation Team assigns your appointments based on the availability you have provided during your onboarding process.

You will be notified via text and email when you receive an appointment request, and you will be able to view it in the Haled Provider App.
How do I change my schedule?

If you are going to be unavailable or you need to change your availability, we ask you to reach out to mandy@haled.com at least one week ahead of time.

How do I cancel a scheduled appointment?

If you cannot complete a scheduled appointment, please reach out to mandy@haled.com or text 913-313-0895 at least 24 hours before the appointment time. 

If you are canceling an appointment with less than 24 hours notice, please reach out to us immediately.

How many appointments should I anticipate to get?

This can vary depending on the demand for the at-home services in your area. However, if the assigned med spa is not providing you with enough work, we will look to introduce you to other med spas after an initial 90 day period.

Who do I reach out to if I have questions?

You can always reach out to Haled at mandy@haled.com or call us at 800-484-2712. Depending on the nature of your question, we might direct your question to the med spa if we are not authorized to answer a particular question. 

I have the essential certification. How can I get more training?

Every med spa we pair you with has the ability to provide additional training to you. Depending on the med spa, this may come as an additional cost. Each med spa will want to ensure you are trained and confident to provide at-home services comfortably and up to the company expectations.

Where do I pick up supplies that are required for an appointment?

All supplies required except for the product (Example: Neurotoxin or Botox) should be supplied by you. As an independent contractor, it will be your responsibility to provide the necessary supplies. You can access the supply list HERE.

What is the pay structure?

The pay structure for the Nurse Injector position is commission based. Base or minimum compensation per appointment is designated by the med spa and the specifics will be listed in the 1099 Independent Contractor Agreement.

What is the pay schedule?

You will be compensated biweekly.

What am I responsible for providing/supplying?

You are responsible for the “disposables” of the industry. “Disposables” are the supplies needed to complete any given appointment, except for the product (Example: Neurotoxin, Dermal Filler or other injectable). 

As an independent contractor, you are responsible for providing the supplies which do not require a prescription or special order. Haled is simply providing resources to where you can find these supplies and is not involved in this transaction.

Do I have to pay a Medical Director?

No, you will be working under the direction of the med spa’s Medical Director

How do I get partnered with a med spa?

After you have been onboarded, based on your location, we will present your profile to potential med spas. The med spa will select the candidates that they want to work with. 

Can I work for more than one med spa?

Yes, as an independent contractor, you are allowed to work with more than one med spa within the Haled med spa network based on demand and your availability. However, there is an agreement that you will not solicit any current or potential clients away from the med spa involved. If Haled or the med spa become aware of such doing, you will be banned from our network and fined up to $10,000 per customer.

Are there minimums or maximums for work hours?

As an independent contractor, there are no minimum or maximum work hours. Please note, if you have limited availability, the chances of you getting booked with appointments are lower. The chances of getting paired with a med spa may also be low.

How much insurance coverage do I need?

At minimum $1,000,000 per event and $3,000,000 Aggregated

How does our process work?

We want the onboarding process for our provider network to be as smooth as possible. Here's a step-by-step guide to joining the MyMedSpa network of mobile providers.

01. Apply

If there are nurses needed in certain locations across the US, you can apply to join the network on our provider careers page found here – Apply.

02. Review Application

We review your application internally.

03. Phone Interview

If we feel that you qualify, you’ll be invited for an initial phone interview.

04. Begin Onboarding

Once the phone interview is complete, we move you into our onboarding phase where you’ll upload required documents and answer any additional questions. 

05. Create Profile

Once you are through onboarding, we add your profile to our website so the Med Spa can you view your information.

06. Interview with Med Spa Owner

If a Med Spa owner views your profile and selects you, you’ll get a phone interview with them.

07. Background Check

Once the phone interview is complete and we have approval from the Med Spa owner, we’ll conduct a routine background check. 

08. Sign 1099 & W9

Once the background check is complete, we’ll send over a 1099 contract and W9 to sign. 

09. Compliance Course

If you don’t have this training already, you’ll be required to complete a compliance course for $30.00

10. 1:1 and Training

The Med Spa may require 1:1 time to learn about their practice and complete additional training. If you need to be fully trained this can be done at a discounted rate. 

11. Take Appointments!

After Med Spa orientation you’re ready to start accepting in-home spa appointments for the spa you are assigned to! 

myMedSpa Provider Policies

Availability Policy

To ensure smooth scheduling, notify Haled of any unexpected unavailability at least 1 week in advance if your previously provided availability has changed. Failure to communicate unavailability may result in suspension or removal from the network.

Attire and Professionalism Policy
  • Maintain a professional appearance during mobile appointments. Providers must wear scrubs and display their badges at all times.
  • Ensure you have all necessary supplies before arriving at the appointment; it is your responsibility to meet this requirement.
Tardiness Policy

Clients should be met at the scheduled appointment time. Any arrival 15 minutes or later will be considered late. Failure to communicate delays may result in suspension or removal from the network.

Documentation and Report Policy

Accurately document all activities during appointments as requested by the Medspa. Failure to complete documentation and/or check-in within 1 day of the appointment may lead to suspension or removal from the network.

Insurance Resources

A curated list of recommended places to research and obtain insurance. 

Video Resources

We have created helpful videos to help answer questions about appointments, process and more.

Helpful Documents

Here are helpful documents and PDFs that will help answer questions about getting up and running with Haled and your assigned Med Spa.

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