Privacy Policy

Last Updated: November 22, 2023

HALED LLC (“HALED”, “we”, “us” or “our”) is committed to protecting the privacy of your information. We believe it is a best practice to disclose to you how your personal information and activity on www.haled.com (the “Site”) may be used. The Privacy Policy set forth below (as updated from time to time, this “Privacy Policy”) applies to your access to and use of the Site, our mobile application (the “App”), and their related content, features, functionality, and services (the “Site Services,” and together with the Site, the App, and other services and products provided by HALED, the “Services”). This Privacy Policy is intended to describe the following to you as a user of the Services in a straight-forward and easily understandable manner:

• The information we collect about you;
• How that information may be used;
• With whom the information may be shared;
• How you may update the information you provide us;
• How you may contact us; and
• Your choices about our uses and disclosures of your information.

As noted in the HALED Terms of Service (the “Terms of Service”), by using the Services, you accept and acknowledge that you are bound by this Privacy Policy. Accordingly, we encourage you to read this Privacy Policy carefully. If you have questions or concerns regarding this Privacy Policy, please feel welcome to contact us using the information at the bottom of this Privacy Policy.

Information We Collect

We collect information about you so we can continue to provide and improve our Services to you and other users of the Services. The information collected may include items such as your name, e-mail address, mailing address, phone number, facsimile number, financial information, location data (shared either via a mobile device or browser), credit card information, financial institution and bank account information, as well as other information that may or may not specifically identify you. The information collected in connection with the Services may be stored at or on servers, computers, or other media located in the United States.

Depending on your relationship with HALED, the Information HALED collects may constitute Protected Health Information (“PHI”) pursuant to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).  Under such circumstances, HALED will treat your PHI in accordance with applicable law and its policies and procedures in effect from time to time.  

Third-Party Sources

We may obtain personal and non-personal information about you from third-party sources. This information may be utilized, analyzed, and/or compared with information that we have collected from you or that you have submitted in connection with your access to or use of the Services. Such third parties may include but are not limited to Google and one or more third party providers associated with the Services, such as laboratories, medical spas, health care organizations, or medical professionals (including but not limited to those acting as mobile examiners) (collectively, “Medical Organizations”). If HALED obtains information from third-party sources, HALED takes reasonable measures to ensure the third parties lawfully obtained and provided the information to us. If the third parties unlawfully obtained and/or provided the information to us despite our reasonable measures to ensure the third parties complied with all legal requirements in obtaining and providing the information to us, you understand, agree, and acknowledge that your sole legal remedy is against the third party that engaged in the unlawful activity and that you will not assert any cause of action, claim or demand against us.

Information Collection Technology (Web Beacons and Cookies)

We may use various technologies to collect information from your electronic device about your activities in accessing and using the Services. We may collect and store non-personally identifying information through cookies, log files, clear gifs (commonly known as “web beacons”), and third parties to profile user activity and preferences. Technical and specification information about your browser and computer is automatically collected when you use or visit the Site or the App. This information may include your Internet Protocol (“IP”) address, your browser type, operating system, access time(s), the content of previously accepted “cookies” from us, and the website address that referred you to the Site or the App.

A cookie is data stored on your computer that tracks non-personal information about you. When you access or use the Services, we may assign your computer one or more cookies that enable us to improve the quality of the Services and to personalize your experience. Cookies allow us to automatically collect information about your activity on the Site or the App, such as the content you access, the links you click, and other activity you conduct while accessing or using the Services. You may choose to modify your web browser’s setting to disable cookies or limit their use. If you choose to disable or limit cookies, you are still able to access the Site and the App, but you may be unable to use all of the features of all Services. Additional information about cookies may be found at: https://support.microsoft.com/en-us/help/260971/description-of-cookies.

The Site and the App may contain web beacons (also known as “clear gifs”) or similar technologies that gather non-personally identifiable information about your use of the Services. Such technology may also be contained in e-mail messages or newsletters from us that allow us to determine whether messages have been accessed. The purpose of our use of this technology is so that we may analyze the effectiveness of our marketing efforts, the quality of the Site and the App, and the Services we provide.

Personal Information About Users Under 18 Years of Age Not Collected

The Services are meant for adults and those who have reached the age of majority as defined by the laws of their domicile. The Services are not meant for individuals under the age of 18 or those defined by the laws of their domicile as minors. Nonetheless, this Privacy Policy is still designed to comply with the Children’s Online Privacy Protection Act (“COPPA”) to the extent COPPA applies. Accordingly, we do not knowingly collect or retain any personal information about users under the age of 13. If we obtain actual knowledge that we collected or retained personal information about a child under the age of 13, that information will be promptly deleted from our database, servers, and all other media. Since we do not collect information from users under 13 years old, no such information is disclosed to third parties.

If a parent or legal guardian wishes to create a user account for, and provide information related to, a child who is under the age of 18 in connection with accessing or using the Services, the parent or legal guardian may do so, but assumes full responsibility for ensuring that the information is kept secure and that the information submitted is accurate. In creating such an account, the parent or legal guardian accepts that this Privacy Policy will apply to the minor’s information.

Information Others May Collect

To enhance security and promote operational efficiency, the Services utilize the resources of reputable hosting facilities that are controlled by third parties. HALED is unable to provide any guarantees or warranties about these third parties’ retention or usage of your information.

Information Use and Sharing

We may use and share your information for any legally permissible purpose. We may match, use, and share any of the information we collect from you to any personally identifiable information we obtain through third parties. Examples of some ways we may use or share information that we collect about you include:

• providing you with the Services, which may include such products or services that may refer to certain conditions that you may disclose to us or that we may learn from third parties (including Medical Organizations);
• providing you with customized content and services, including such goods or services that may assist you in interpreting your laboratory results and/or that may provide treatment options;
• providing customer support;
• communicating with you by e-mail, United States mail, telephone, text message, and/or mobile devices about products or services that may be of interest to you either from us, any affiliates, sponsors or other third parties;
• meeting our obligations to comply with applicable law;
• working with our advertising partners;
• working with researchers;
• enforcing the Terms of Service or any other of our terms and conditions, or otherwise managing our business; and
• performing functions as otherwise described to you at the time of collection.

In order to perform certain services on your behalf, we may publish certain non-medical information that you provide. You agree that any testimonial feedback or other comments provided by you to HALED becomes the sole and exclusive property of HALED and that such information may be used by HALED for any legally permissible purpose, including but not limited to marketing and advertising the Services and any other HALED services and products.

You acknowledge and agree that HALED may use and disclose your personal and non-personal information to public or private third parties: (i) to comply with requests for inspection by law enforcement officials (including potential criminal activity); (ii) to respond to cease and desist letters, arbitration proceedings, legal actions and suits, criminal and civil subpoenas, any court orders; (iii) to enforce or apply the terms of this Privacy Policy or any other agreement between us, including the Terms of Service; and (iv) to protect our rights, property, or safety as well as the rights, property, or safety of our users, or others, whether during or after the term of your use of the Services.

Your information will be shared with the Medical Organizations who assist in providing you with certain Services. With respect to Medical Organizations where your information is shared, we have contractual relationships with these Medical Organizations that have obligations to maintain the integrity of your personal information and not to sell or share your information to any third parties, except with service providers who have a need to know such information. The Medical Organizations are responsible for storing your information as required by all applicable laws and regulations. If you believe any Medical Organization has not protected your information, please contact us using the contact information below. The Medical Organizations will maintain your information consistent with their privacy policy and Notice of Privacy Practices. 

From time to time, we may establish a business relationship with other businesses (besides or in addition to the Medical Organizations described above) that we believe to be trustworthy and have privacy practices consistent with ours. For example, we may contract with such other businesses to provide paramedical services or certain other services, such as hosting and maintenance, payment processing, data storage and management, marketing and promotions and customer research/analytics. We only provide such other businesses with the information necessary for them to perform these services on our behalf, and each such business must agree to use reasonable security procedures and practices appropriate to the nature of the information involved, in order to protect your personal information from unauthorized access, use, or disclosure. 

By using the Services, you expressly consent to us sharing your information with the third parties described above in the manner set forth in this Privacy Policy. Notwithstanding the foregoing, however, such third parties are independent and are not controlled by HALED and for which HALED is not liable; therefore, HALED does not and cannot guarantee the accuracy or completeness of any information shared between HALED and such third parties, nor can HALED guarantee that all such third parties will handle your information in strict conformance with this Privacy Policy.

Communications From Us

With your consent, we may send you marketing emails and text messages, such as newsletters, offers, updates, and promotions. Unless you opt out of certain communication features, we may use your information to communicate with you, such as through e-mail, newsletters, and telephone. You may opt out and/or unsubscribe to communications from HALED at any time. See the “Opt-Out Provisions and Updating Your Information” section below for applicable contact information and directions. If you opt out, we may still send you non-marketing emails, text messages, or other communications that include transactional information about your accounts and our business dealings with you.

Our Advertising Partners

To help serve our users better and provide a better user experience, we may share your information with one or more of our third-party advertising partners. We only share this information with such advertising partners with your permission, so if you do not want us to share your personal information with third-party advertisers, you may opt-out of targeted advertisements by going to your settings and selecting “opt out.” We take reasonable steps to try to provide users with targeted offerings from advertisers that may aid you, such as how to read your laboratory results, what treatment options may exist for your condition(s), and where to find a medical provider who may be able to provide you with additional care.

Your Information Will Not Be Sold

We will not sell any information you submit to us to any other third party without prior written notice to you and an opportunity to opt-out, provided that we are permitted to sell your information if all or substantially all of our assets are sold or as part of a merger or acquisition or other business combination transaction.

Legal Process and Investigation Issues

From time to time, HALED may be required to respond to a subpoena, a court order or similar investigative demand from law enforcement, a government agency, or a private litigant. HALED reserves all rights to defend, within its sole discretion, against such legal requests, demands, and claims. For instance, HALED may raise or waive legal objections or rights. HALED also reserves the right to disclose your information, as allowed by applicable law, when we believe it is reasonably appropriate based on the situation. Such disclosure may occur, but is not limited to, disclosing your information in connection with efforts (i) to investigate, prevent, or commence other actions regarding suspected illegal activity or other wrongdoing; (ii) to protect or defend the rights, property or safety of our company, our users, our employees, or others; (iii) to comply with applicable law or cooperate with law enforcement; or (iv) to enforce the Terms of Service or other agreements or policies.

Notice about Social Security Numbers

We take steps not to collect social security numbers of users unless a Service requested by the user requires it. However, if we come into possession of users’ social security numbers or collect such information in the future, the information will be treated confidentially and not shared with third parties unless allowed by law. Additionally, we will take reasonable steps to limit the access to the social security numbers and take legally required steps to secure transmission of data containing any such social security numbers.

Third-Party Privacy Policies May Be Applicable

This Privacy Policy does not cover any third party’s use or handling of your information once it is shared. Instead, the privacy policies of the third party(ies) will govern. We encourage you to visit the websites of those third parties and fully read and understand their privacy policies. Some of those third-party entities or their servers may be located outside the United States. If you are concerned about the handling of your information by these third parties, we recommend that you opt-out of information sharing with third parties.

Links

The Site and the App may contain links to other websites. HALED disclaims any responsibility for the privacy practices (and any acts or omissions under such privacy practices) of third parties that may have links to or from our website, or any framed content on our website. We encourage you to review the privacy policies/statements of every website that you visit that collects personally identifiable information. If you are concerned about the handling of your information by these third parties, we recommend that you do not click on links to their websites.

DO NOT TRACK Requests

In some states, users may be entitled to know how we respond to “Do Not Track” browser settings. If you are using the “Do Not Track” option in your browser, we will provide you with an option to either accept cookies or reject tracking cookies. If you reject cookies, the Services may not work as intended and you will not receive any tracking cookies (although you will receive a cookie that allows us to maintain your preference of not wanting to accept tracking cookies). If you accept cookies, the Services should work as anticipated.

Opt-Out Provisions and Updating Your Information

We value our users’ privacy and provide them with the option to “opt-out” of having their information used for purposes not directly related to the Services. The opt-out option is available at the time you sign up for your user account with us. If you wish to change your opt-out preference or update your information after you initially sign up for your user account, you can opt-out by any of the following means:

1. Send a written request to opt-out to HALED LLC, 6366 College Blvd, Overland Park, KS, 66211; or
2. E-mail a request to opt-out to customers@haled.com.

Your request will generally be responded to within five business days if your inquiry is via e-mail, or 30 days if your inquiry is via United States mail.

Please note that changing your opt-out preference will only affect future activities or communications from us. In other words, if we already provided your information to a third-party before you changed your opt-out preferences, you will need to contact the third-party directly. To opt-out of communications from our third-party business partners, if any, please contact them directly.

Information Retention and Security

We may store your information for more than one year from the time of initial submission, as well as automated personal information we collect about you. However, if we obtain or collect your social security number or credit card number, that information will only be stored for a limited time pursuant to your authorization unless the law requires otherwise.

We take reasonable security measures to protect users’ information against unauthorized access, loss, alteration, or destruction. These measures include encryption and physical security measures to guard against unauthorized access to systems where we store personal information, and the usage of reputable third-party vendors. Despite these reasonable measures, we cannot guarantee our security measures are impenetrable. Therefore, although we take reasonable steps to secure your information, we cannot and do not promise or warrant that your information will always remain secure.

The safety and security of your information also depends on you. Where we have given you (or you have chosen) a password for access to your user account, you are responsible for keeping that password confidential and taking other reasonable steps to prevent others from gaining unauthorized access to your user account.

Visitors Outside the United States

This Privacy Policy is intended to cover collection of information on the Site and the App from residents of the United States. The laws in other countries may or may not be as comprehensive as those in the United States. If you are a resident of another country and/or are visiting the Site or the App or otherwise using the Services from outside the United States, you acknowledge and agree that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. You also acknowledge that your use of the Services shall be governed exclusively by the laws of Missouri and as if all transactions take place within Missouri. By using the Services, you acknowledge and agree that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy. If you are unwilling to accept these terms, then you agree that you will not use or access the Site, the App, or any other Services.

Colorado, Connecticut, Virginia, and Utah Residents

This Section applies to our collection and use of Personal Information if you are a resident of Colorado, Connecticut, Virginia, or Utah, as required by the Colorado Privacy Act, Connecticut Act Concerning Personal Data Privacy and Online Monitoring, Virginia Consumer Data Protraction Act, and Utah Consumer Privacy Act. 

As a resident of Colorado, Connecticut, Virginia, and Utah, you may have the following rights with respect to your Personal Information:

• Notice
• Access
• Data Portability
• Erasure
• Correction
• Opt Out of Sales of Personal Information

For a description of these rights, see above. In addition, you have the right to opt out of targeted advertising and profiling, to the extent that profiling makes decisions that produce legal or similarly significant effects concerning you. To exercise any of these rights available to you, see the provisions below.

Where we collect sensitive Personal Information from you, we will only do so where we have obtained your prior express consent, if required by. 

Privacy Policy Updates and Revisions

This Privacy Policy may be updated from time to time. We reserve the right to modify the Policy at any time without notice, so please review this Privacy Policy frequently. When changes are made to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will also post notice of the changes on the Site and the App and/or may notify you by sending an e-mail to the e-mail address you most recently provided us in your user account. Your continued use of the Services after we have posted any Privacy Policy changes indicates your agreement to the changes unless you notify us otherwise. If you wish to retain a copy of this Privacy Policy, you should print a copy for your records.

Terms of Privacy Policy Survive

If any terms of this Privacy Policy are held invalid and/or unenforceable by a court of competent jurisdiction, the remaining provisions of this Privacy Policy shall remain in full force and effect.

Limitations

The adoption or publication of this Privacy Policy does not subject HALED to any stricter duty in its collection, handling, storage and disclosure of nonpublic information than otherwise applies to HALED under applicable law. No person or entity shall have any right or recourse against HALED its affiliates, agents, sponsors, or other related parties based on any alleged violation or noncompliance with this Privacy Policy.

In certain situations, clients of HALED may dictate how their personal information is used, stored, and processed. If you are a client, you may provide written instructions to HALED about how you wish for your personal information to be treated.

General Contact Information for HALED:

HALED LLC

6366 College Blvd 

Overland Park, KS 66211

customers@haled.com